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Help Center
Have questions? We’re here to help. Find answers, troubleshoot issues, or reach out to our support team.
Popular Topics
Order Tracking
Track your package using the tracking link sent via SMS/email or view status in your dashboard.
Return & Refund Policy
Understand the eligibility and process for returning a product or requesting a refund.
Used Phone Grading
See what each condition grade (Excellent, Good, Fair) means for used phones.
Payment Issues
Facing problems with payment? Learn how to retry or switch payment methods.
Account Login & Verification
Having trouble logging in or verifying your account? Here's how to fix it.
Warranty and Service
Get details about warranty coverage and how to claim repairs or replacement.
Frequently Asked Questions
How do I track my order?
You can track your order using the tracking ID shared via SMS/email or by logging into your account.
What is your return policy?
You can return eligible products within 7 days of delivery. The item must be in its original condition.
What are the condition grades for used phones?
We grade devices as Excellent, Good, or Fair based on physical condition and functionality. You can find full details on the product page.
Can I change my delivery address after placing an order?
You can request an address change before the order is shipped by contacting our support team.
What payment methods do you accept?
We accept bKash, Nagad, Rocket, and all major debit/credit cards. COD is available in select areas.
How do I contact customer support?
You can contact us through the Contact Us page or live chat during business hours.